Help
Delivery
How much is delivery?
Delivery within Nairobi is free on orders over KSh 10,000, otherwise KSh 300. Outside Juja we send by courier from KSh 600.
Which towns do you deliver to?
We deliver same day within Nairobi and countrywide by courier in 1–3 working days. See the delivery page for the full list of towns.
How long does it take?
We deliver within Nairobi the same day. Other towns take 1–3 working days by courier.
Can you set up my device before delivery?
Yes. Add setup notes at checkout, for example software to install or files to move, and we do it before dispatch.
Payment
Can I pay with M-Pesa?
Yes. At checkout we send an M-Pesa prompt to your phone, or you can pay to Paybill 000000 using your order number as the account.
Which other payment methods do you accept?
Visa and Mastercard, bank transfer, and cash on delivery within Nairobi.
Do prices include VAT?
Yes. All prices are in Kenya shillings and include 16% VAT. We issue an eTIMS receipt with every order.
Returns
What is the returns policy?
Unopened items can be returned within 14 days. Faulty items are repaired or replaced at any point during the warranty.
How do I start a return?
Call or WhatsApp us with your order number and we'll arrange collection or drop-off.
Warranty
What does the warranty cover?
New devices have a 12-month warranty against manufacturing faults, handled in our own workshop.
Are repairs guaranteed?
Every repair has a 90-day guarantee on parts and labour.
Privacy
How is my data used?
We use your details only to process orders and repairs, and to send offers if you opt in. We never sell your data. We handle personal data in line with Kenya's Data Protection Act, 2019.
Terms
Where can I read the full terms of sale?
Full terms of sale will be published here before launch.